Sticky rollers is not responsible for any items after being dropped off to the shipping carrier. All items are packaged in order to ensure the safety of your order. Getursticky Sticky Rollers is not responsible for any damaged or lost packages once shipped.If you receive damaged items, it is up to the purchaser to follow procedures with the shipping company. Allow up to 10 business days for processing in stock items. Sticky Rollers is not responsible for any taxes. Returns - all sales are final, items may not be eligible for return and/or store credit. That being said, I will do my best to work with you to ensure your satisfaction on a per transaction basis. Shipping fees will not be refunded and the buyer is responsible for return shipment costs. You agree/consent to these terms by submitting any and all types of payment to Getursticky Sticky rollers.